topic Re: Overcharged in Get Support

Overcharged

iAmir — Wed, 30 Aug 2023 00:10:40 GMT

Dear Public Mobile team. I recently port in from rogers to public mobile. Unfortunately my credit card is charged twice for the same package. I checked with the bank and they says that payment is confirmed. So how is can i get back the extra charged money?

Re: Overcharged

Handy1 — Tue, 29 Aug 2023 23:02:07 GMT

@iAmir sounds like you may have created two accounts on activation by accident . Please submit ticket to support for refund /credit

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

iAmir — Tue, 29 Aug 2023 23:04:40 GMT

Thank you very much for your prompt response. I sent a message to CS agent. Thanks again.

Re: Overcharged

Chalupa_Batman — Tue, 29 Aug 2023 23:11:24 GMT

Can you actually confirm you were double charged? Did you actually confirm this with your credit card company? This may not be a double charge. One may be a charge and the other may be in "pending" status.

Re: Overcharged

iAmir — Tue, 29 Aug 2023 23:14:10 GMT

Yes i just confirmed with the Bank. I am double charged 😞 it’s not pending.

Re: Overcharged

n1kkie — Tue, 29 Aug 2023 23:26:29 GMT

You can contact Public Mobile by phone or online and someone should be able to get that checked for you.

Re: Overcharged

iAmir — Tue, 29 Aug 2023 23:28:32 GMT

I am trying to contact them online, but there support page gives 404 error 😞 i am new with public mobile, I can’t find there phone number to contact 😞

Re: Overcharged

Handy1 — Tue, 29 Aug 2023 23:31:23 GMT

@iAmir .there no phone number for live support everything’s done online . You need to engage support via private message use this direct link to support

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

n1kkie — Tue, 29 Aug 2023 23:34:22 GMT

My mistake, everything is online in order for you to contact them. Try the chat bot for more help or submitting a ticket. Here is a link to help guide you: https://publicmobile.ca/en/on/send-us.

Hope it helps!

CS Agent not replying

iAmir — Wed, 30 Aug 2023 19:48:48 GMT

Dear Community members,

Yesterday i sent a request to CS Agent regarding Double Charge of my Credit Card. Now It's been 24 hrs and I didn't received any response from them.

Do anyone have idea that what is the wait time of CS Agent response?

Thanks for help!

Re: CS Agent not replying

computergeek541 — Wed, 30 Aug 2023 19:50:07 GMT

@iAmir wrote:
Dear Community members,
Yesterday i sent a request to CS Agent regarding Double Charge of my Credit Card. Now It's been 24 hrs and I didn't received any response from them.
Do anyone have idea that what is the wait time of CS Agent response?
Thanks for help!

There's no set amount of time. The times can vary greatly depending on volume.

Re: CS Agent not replying

iAmir — Wed, 30 Aug 2023 19:53:19 GMT

Thanks for your reply. Hmmm now i am thinking that i did a big mistake by Porting in to Public Mobile. Its really difficult to solve simple issues. Now i am thinking to switch to other operator.

Re: CS Agent not replying

maximum_gato — Wed, 30 Aug 2023 19:57:34 GMT

@iAmir

That is longer than usual but customer support is over-run with eversafe issues. Check your message in your sent box and send a follow up message. Include the following info in your private message (only) to the CS_Agent to verify your account and speed up the time of your support request back and forth response rate.

Full name and address on your account.
Phone #, email and 4 digit account pin #.

Only share this info in your private messaging with customer support (CS_Agent).

The usual response time is 1 to 2 hours but can be at very busy times up to 48 hours.

Re: Overcharged

cn123 — Sat, 02 Sep 2023 03:55:58 GMT

Your getting charged twice from public mobile your saying?

Re: Overcharged

iAmir — Sat, 02 Sep 2023 03:57:25 GMT

Yes

Re: CS Agent not replying

cn123 — Sat, 02 Sep 2023 03:58:09 GMT

Public mobile is way better then rogers. Rogers are money takers. Big mistake. You will understand if you go with rogers. I would stay with public mobile

Re: Overcharged

cn123 — Sat, 02 Sep 2023 04:02:28 GMT

Did you give anyone your card or have it lost or stolen?

Re: Overcharged

cn123 — Sat, 02 Sep 2023 04:06:24 GMT

Compare your credit card bill to your account payments.

If you login to your selfserve, beside the 'make payment' you will see 'payment history'

Expand it for 90 days

Compare it to thirty credit card statements.

Mark down any payments on cc that don't show up in your history (if any) and note down their transaction id.

Next see if there are any payments on your history that are not justified and note them down too (if any)

Contact moderators to dispute those two groups of charges

If you are having hard time submitting the ticket with Simon you can track moderators directly here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Overcharged

cn123 — Sat, 02 Sep 2023 04:16:06 GMT

Does that help? You need to give out your info to the agent so then can look into it.