topic Re: when an add-on is connected? in Get Support

when an add-on is connected?

Medmoham — Tue, 29 Aug 2023 23:04:44 GMT

Hi there

I purchased an add on (US-Data). I would like to know when I can start using it? when it is started?

Thanks,

Re: when an add-on is connected?

Handy1 — Tue, 29 Aug 2023 23:09:52 GMT

@Medmoham It’s starts immediately for 15 days after purchased . Make sure your connected to T mobile or AT&T and have data roaming turned on in phone settings

Re: when an add-on is connected?

dust2dust — Tue, 29 Aug 2023 23:06:35 GMT

It starts right away. You can use it when you connect to either AT&T or T-Mobile in the states. Be sure to turn on roaming data.

Re: when an add-on is connected?

n1kkie — Tue, 29 Aug 2023 23:16:23 GMT

You should be able to use it right away!

Re: when an add-on is connected?

HALIMACS — Tue, 29 Aug 2023 23:47:41 GMT

I should add, @Medmoham , if you purchased it earlier than you needed (though it doesn't sound that way from your post), you might be able to ask the Customer Support Agents to reverse it and you can elect to re-purchase it the day prior to your US trip.

Otherwise, the few prior answers are the ones which matter.