topic Cannot call voice mail in Get Support

Cannot call voice mail

roushenas — Wed, 30 Aug 2023 00:17:00 GMT

Hi all,

I changed my plan for the new period of time, and I received a voicemail message from a call that I missed. But the problem is, every time I try to connect to the voicemail, it shows an error page:

What is wrong with my account and how can I call my voicemail? Establishing a connection is not possible at all.

Best regards

Re: Cannot call voice mail

Chalupa_Batman — Tue, 29 Aug 2023 22:12:09 GMT

Dumb question. Have you tried rebooting the phone?

Also, go into settings, network settings, uncheck Automatic and pick Public Mobile. Then reboot the phone. Let us know if it worked.

Re: Cannot call voice mail

DennyCrane — Tue, 29 Aug 2023 22:33:20 GMT

How are you calling into your voicemail? There's no visual voicemail on PM. Long press 1 on your dial pad.

Re: Cannot call voice mail

Priority — Tue, 29 Aug 2023 22:33:29 GMT

Instead of calling voicemail directly have you tried dialing your own Phone Number? That also calls Voicemail.

Re: Cannot call voice mail

CAL21 — Tue, 06 Feb 2024 15:45:10 GMT

Thank you for this. I had the same problem. Calling my own number was the quick fix and rebooting brought everything back to normal with the automatic voice mail calling from the voice mail icon.