topic Re: Subscription expiration in Get Support

Subscription expiration

DeePete — Tue, 29 Aug 2023 21:55:13 GMT

I got a notification that my subscription had expired. My payment method is up to date and everything seems fine. When I click on the Pay Now button a notification shows up saying "We cannot process your payment at this time. Please try again later." I have tried changing my plan and re-entering my payment info, neither worked.

Re: Subscription expiration

dust2dust — Tue, 29 Aug 2023 22:00:14 GMT

If you got this notification while services were all working then you could just ignore it. Seems many people have been receiving that text in error while their services are still working fine.

Re: Subscription expiration

Chalupa_Batman — Tue, 29 Aug 2023 22:05:28 GMT

Yup. Like @dust2dust says, as long as your service is still working, ignore the message. There's a bug somewhere and I'm sure someone by now is looking for it. Unless your credit card is expiring... eh.

Re: Subscription expiration

DeePete — Tue, 29 Aug 2023 22:06:40 GMT

I can not make phone calls but can text. No payment came out when it was supposed to yesterday.

Re: Subscription expiration

DeePete — Tue, 29 Aug 2023 22:10:32 GMT

Credit card is still good. I can’t make calls but can text.

Re: Subscription expiration

Handy1 — Tue, 29 Aug 2023 22:14:46 GMT

@DeePete .try rebooting the phone or reset network settings

Re: Subscription expiration

dust2dust — Tue, 29 Aug 2023 22:16:13 GMT

Sounds like you have an iphone. Those would not be real sms texts then if calling isn't working. (but maybe also using chat on an Android) It sounds like your account is indeed on hold.
But you had said "everything seems fine".

Re: Subscription expiration

DeePete — Tue, 29 Aug 2023 22:21:03 GMT

That did nothing. Thanks though.

Re: Subscription expiration

dust2dust — Tue, 29 Aug 2023 22:22:45 GMT

If you're on the $15 plan then maybe you ran out of minutes.
And also, can you browse the internet on cell data (not wifi)?

Re: Subscription expiration

DeePete — Tue, 29 Aug 2023 22:22:57 GMT

You are correct. It is only IMessages that are working. I just realized that. I can select a new subscription on the website, but nothing I do will let me pay for it. I’m mostly wondering if others have had difficulty with processing payment.

Re: Subscription expiration

Handy1 — Tue, 29 Aug 2023 22:23:03 GMT

@DeePete Maybe get support to step in and help

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription expiration

dust2dust — Tue, 29 Aug 2023 22:26:14 GMT

If you would prefer to keep the plan you have then first wait about an hour to try another transaction. And only try twice each hour. You could also go to muskbird.com and use their RTR option to pay directly into your account which should restart the account.

Re: Subscription expiration

DeePete — Tue, 29 Aug 2023 22:27:35 GMT

I have messaged support, but will try this if I don’t hear from them. Thanks!