topic Re: Hi in Get Support

Hi

MariamQ — Tue, 29 Aug 2023 20:35:11 GMT

I want to renew my plan after unsubscribing but when I input my card information it is not working.

I don't know what to do please help me, thank you.

Re: Hi

hTideGnow — Tue, 29 Aug 2023 20:38:42 GMT

HI @MariamQ

wait an hour and try again using the app or using browser in Incognito/Private/Secret mode

Re: Hi

Handy1 — Tue, 29 Aug 2023 20:42:22 GMT

@MariamQ You. Can also buy payment vouchers and load them *611 to resume services and worry about updating credit card info later

Re: Hi

Priority — Tue, 29 Aug 2023 21:46:19 GMT

Are you having an issue with the Postal Code/Incorrect Billing address?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Postal-Code-Issue/td-p/1040097

Re: Hi

Chalupa_Batman — Tue, 29 Aug 2023 21:49:36 GMT

Hi @MariamQ

As per @hTideGnow wait an hour after you tried it, then go into your browser settings and clear your cache and close the browser. Re open and try again. Let us know what works.

Re: Hi

maple_leaf — Tue, 29 Aug 2023 21:52:46 GMT

Hello @MariamQ , Hoping the following Payment/Resume Service FAQs might help: https://www.publicmobile.ca/en/on/get-help/articles?category=_articleCategory_payment-support&subcategory=_articleSubCategory_payment-methods

Cheers.