topic Re: New activation. in Get Support

New activation.

Jonnyd — Sun, 27 Aug 2023 23:48:01 GMT

I just started a new activation on Aug 18. $45 for 30gb data. I see now they have a promotion for $40 for 30gb. I am still waiting for my sim card in the mail. Do you think I'll be able to switch the promotion plan when I setup and port my number ? I'm very new to public mobile. Coming from zoomer wireless.

Re: New activation.

hTideGnow — Sun, 27 Aug 2023 23:50:06 GMT

HI @Jonnyd

hard to say, but PM has already charged you the other plan price

but i still think you have a chance , so, submit a ticket with CS agent and ask

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New activation.

maximum_gato — Mon, 28 Aug 2023 00:58:44 GMT

@Jonnyd

Since you cannot complete your activation without your Sim card # being entered you should be able to change your chosen plan once you continue your activation. However while you are awaiting the arrival of your Sim card contact customer support regarding the plan offer of $40/30gb and find out how to change your plan during the activation process or if not possible ask them to change plans for you immediately after activation. If they agree screenshot their message and contact them again immediately after you activate and request the plan change and $5 credit to your account.

Welcome to Public Mobile!

Re: New activation.

SourDude1234 — Mon, 28 Aug 2023 01:55:01 GMT

Hi there @Jonnyd

You can not start an activation without your SIM card. You will be able to pick a plan or change a plan if you have already purchased one during or after activation. Hope this helps!

Regards,
Abheer

Re: New activation.

Jonnyd — Mon, 28 Aug 2023 15:35:08 GMT

Thanks everyone. I have submitted a message to customer service. I will update you later.

Re: New activation.

Jonnyd — Mon, 28 Aug 2023 21:04:05 GMT

I wasn't able to select the $40 30gb plan after signing up. I did switch to the $45 40gb plan for now. have a submitted ticket that I'm waiting to see if they will honour the $40 30gb plan.

Re: New activation.

Jonnyd — Tue, 29 Aug 2023 20:40:25 GMT

Customer service ticket switched me to $40 30gb plan. Thanks for helping everyone.

Re: New activation.

maximum_gato — Wed, 30 Aug 2023 06:45:14 GMT

@Jonnyd

Woo-hoo!