topic Cancellation in Get Support

Cancellation

Bee76 — Tue, 29 Aug 2023 19:48:36 GMT

How do I cancel my account?

Re: Cancellation

dust2dust — Tue, 29 Aug 2023 19:51:17 GMT

Turn off the subscription in the account. Port out the number. Cancel your credit card. Pause your credit card for your next renewal. Use your 4 digit account pin to turn off autopay in 611.

Re: Cancellation

hTideGnow — Tue, 29 Aug 2023 19:53:17 GMT

HI @Bee76

Re: Cancellation

softech — Tue, 29 Aug 2023 19:53:33 GMT

@Bee76

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Cancellation

Chalupa_Batman — Tue, 29 Aug 2023 21:56:23 GMT

Just curious, is there a reason that you want to cancel? Anything we can help you with solve?