topic Re: Credit card update in Get Support

Credit card update

Lobster — Tue, 29 Aug 2023 18:35:22 GMT

How do I update my credit card ?

Re: Credit card update

Handy1 — Tue, 29 Aug 2023 18:36:32 GMT

@Lobster

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Credit card update

hTideGnow — Tue, 29 Aug 2023 18:36:58 GMT

HI @Lobster

Re: Credit card update

JRod — Tue, 29 Aug 2023 18:37:24 GMT

Go on your account, subscriptions and add on’s, manage subscription, then you’ll see a manage payment method option.

Re: Credit card update

BKNS27 — Tue, 29 Aug 2023 19:22:11 GMT

@Lobster

PM is a self serve online service so login to your account and update your CC in the Payment section.

Re: Credit card update

Priority — Tue, 29 Aug 2023 21:47:09 GMT

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Credit card update

Chalupa_Batman — Tue, 29 Aug 2023 21:59:05 GMT

Howdy @Lobster Everyone below is correct. I just like to add color pictures to help. You know... like those "fashion" magazines we "read" growing up. 🙂

How to change your credit card number

First and foremost, if you are changing your credit card information, you need to add every piece of information about the credit card like it was your first time. Even if it’s already auto filled, do it anyway.

When you log in to your Public Mobile account, go to the Payments button.

On the right hand side, click on Manage Subscription.

Then click on Manage Payment Method and remember, change and edit everything even if it’s already auto filled.

How to change credit card on phone app

Download the app from the app store if you already haven’t.

Sign into your app.

When your app opens you’ll be in the My Account tab. You will see a plus button at the bottom left above the My Account tab. Click on it.

Once you’ve clicked on it, go to Payments

The next screen you’ll want to click on Manage Subscription.

The next screen will give you the option to change your credit card information when you click on Manage Payment Method.

There you will be able to enter a new credit card and expiry date. Click on Save and you're good to go.