topic I ported my number to a new provider Aug 28 in Get Support

I ported my number to a new provider Aug 28

RS7 — Tue, 29 Aug 2023 18:45:49 GMT

Account #1 I have already been billed and payment taken out for this months billing cycle through auto pay. Will i be charged again next month in september on the 20th since the account is now closed. I am no longer with public mobile as of August 28

Account #2 The second account is also ported to a new provider and the new billing cycle starts August 31 2023. I want to know if ill be charged money automatically for upcoming payments as i am no longer public mobile customer.

Re: I ported my number to a new provider Aug 28

Handy1 — Tue, 29 Aug 2023 18:53:08 GMT

@RS7 If you successfully ported out your number from PM that will automatically close your PM account and you shouldn’t be charged again . You can also contact support and ask them to remove the credit card info on file immediately also

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I ported my number to a new provider Aug 28

RS7 — Tue, 29 Aug 2023 19:20:00 GMT

How do i contact support to remove creditcard on file

Re: I ported my number to a new provider Aug 28

BKNS27 — Tue, 29 Aug 2023 19:20:23 GMT

@RS7

If you port out before a couple of days before your renewal date. You shouldn’t be charge for the following month.

Don’t wait until the last day just encase there are issues with porting out.

Remember PM is a 30 days cycle not monthly cycle.

Re: I ported my number to a new provider Aug 28

Handy1 — Tue, 29 Aug 2023 19:20:55 GMT

@RS7 With this link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I ported my number to a new provider Aug 28

RS7 — Tue, 29 Aug 2023 19:53:59 GMT

How do i contact support to remove cc on file.

Re: I ported my number to a new provider Aug 28

dust2dust — Tue, 29 Aug 2023 19:57:40 GMT

See that clickable link in the reply just prior to your reply?

Re: I ported my number to a new provider Aug 28

RS7 — Tue, 29 Aug 2023 20:03:57 GMT

Thanks just did

Re: I ported my number to a new provider Aug 28

RS7 — Tue, 29 Aug 2023 20:04:24 GMT

Thanks just did send them message