topic My bill in Get Support

My bill

afpa153 — Tue, 29 Aug 2023 17:22:33 GMT

My service was cut off today. I owe $10. Can my service please be reinstated now and I will pay the balance Friday. I really need my phone today.

Re: My bill

hairbag1 — Tue, 29 Aug 2023 17:23:27 GMT

@afpa153

nope...you gotta pay first. Borrow a few bux maybe ?

Re: My bill

hTideGnow — Tue, 29 Aug 2023 17:24:09 GMT

HI @afpa153

sorry, PM is Prepaid provider and connect take partial payment

Now sure which plan you got, you can consider changing to a cheaper plan and resume with that (of course, you will get less data...)

Re: My bill

DDM69 — Tue, 29 Aug 2023 17:47:37 GMT

@afpa153 no payment=no service

Re: My bill

computergeek541 — Tue, 29 Aug 2023 18:16:22 GMT

@afpa153 wrote:
My service was cut off today. I owe $10. Can my service please be reinstated now and I will pay the balance Friday. I really need my phone today.

In the past, Telus Mobility's customer service department has been known to sometimes extend the expiry date of prepaid plan or the expiry date of balances if a customer called in and said that they need a few extra days (example: waiting for a paycheque). I'm never heard of Public Mobile doing this except in a few specific situations and ponits in time (examples: COVID-19, natural disasters).

Re: My bill

BKNS27 — Tue, 29 Aug 2023 19:27:32 GMT

@afpa153

Nope, PM is a prepaid service so you might want to use WhatsApp or TextNow for free texting and calling through WiFi.