topic I can't complete my activation and I can't submit a ticket in Get Support

I can't complete my activation and I can't submit a ticket

TracyLK — Tue, 29 Aug 2023 17:19:04 GMT

Any suggestions?

Re: I can't complete my activation and I can't submit a ticket

hTideGnow — Tue, 29 Aug 2023 17:21:36 GMT

HI @TracyLK

are you trying to activate physical sim or eSIM?

are you at step 6? What error you got?

if you are using physical sim, try to put the sim in the phone and try connect

if you are eSIM, manually scan the QR code from the Welcome email and try to install it

and to submit ticket with agent, please use this link to message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I can't complete my activation and I can't submit a ticket

TracyLK — Tue, 29 Aug 2023 17:23:12 GMT

esim

Re: I can't complete my activation and I can't submit a ticket

TracyLK — Tue, 29 Aug 2023 17:24:13 GMT

I have a Huawei phone, I can't download Pub Mobile. I need to get the esim number so I can manually enter it

Re: I can't complete my activation and I can't submit a ticket

hTideGnow — Tue, 29 Aug 2023 17:25:48 GMT

Hi @TracyLK

It is a mandatory thing to use the app to complete the installation. Since you are using Android, you can sideload the app. Or ask friend to help to download and install and complete the activation on your friend's phone (he can delete it after )

Re: I can't complete my activation and I can't submit a ticket

1Ricky_D — Tue, 29 Aug 2023 19:22:50 GMT

Use your phone and Google public mobile app apk, as Huawei cannot use Google's app store. Make sure you allow permission to allow "Install Unknown App" when you try to install it.