topic Re: Stuck in activation in Get Support

Stuck in activation

dmb44 — Tue, 29 Aug 2023 16:48:58 GMT

I am part way through activation but I can't finish. When I click resume activation I am redirected to another page but then logged out. My account seems to exist at myaccount.publicmobile.ca but not when I'm redirected to eversafe

Re: Stuck in activation

hairbag1 — Tue, 29 Aug 2023 16:50:48 GMT

@dmb44

for activation of new account, you need to do so using the PM app on your cell.

Re: Stuck in activation

BKNS27 — Tue, 29 Aug 2023 16:51:12 GMT

@dmb44

Do you have another account with PM or a previous member using the same email address?

Try using a different email address.

Re: Stuck in activation

dmb44 — Tue, 29 Aug 2023 16:59:15 GMT

That is where I got stuck initially. I was in step 6 and it said subscription not activated. I click get support, then contact us, then subscribing and it says to sign in to submit a ticket. I'm redirected to a web page which is the eversafe login which doesn't recognize my email address and password.

Re: Stuck in activation

hairbag1 — Tue, 29 Aug 2023 17:02:20 GMT

@dmb44

try this link to send message to CSA...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Stuck in activation

dmb44 — Tue, 29 Aug 2023 17:07:54 GMT

I haven't used public mobile before. I was able to reset my eversafe password but immediately can't log back in. I submitted a ticket using the link provided from another response.