topic Re: Postal code in Get Support

Postal code

Devlin — Tue, 29 Aug 2023 16:25:09 GMT

The system will not register my postal code as a postal code therefore it doesn't match the billing postal code... what do I do? How can I get my postal code into the system?

Re: Postal code

BKNS27 — Tue, 29 Aug 2023 16:27:22 GMT

@Devlin

Did you try login to your account and changing in the Profile section?

Re: Postal code

Devlin — Tue, 29 Aug 2023 16:28:18 GMT

Yes, it says my address is not a real address

Re: Postal code

DennyCrane — Tue, 29 Aug 2023 16:29:48 GMT

@Priority has posted about this too. Apparently they integrate with Google Maps rather than Canada Post, and newer addresses don't always show up. You may need to send a private message to @CS_Agent .

Re: Postal code

Devlin — Tue, 29 Aug 2023 16:34:22 GMT

Thank you! Message sent

Re: Postal code

BKNS27 — Tue, 29 Aug 2023 16:49:30 GMT

@Devlin

That is so weird. You are not the first member to post a similar issue.

Re: Postal code

Priority — Tue, 29 Aug 2023 19:55:22 GMT

Yes, please see my Post about this.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Postal-Code-Issue/td-p/1040097

Re: Postal code

hTideGnow — Tue, 29 Aug 2023 19:57:47 GMT

HI @Devlin

are you living in a new area? can Google search your address and return the postal code?

If you are in new area, the lookup would not work 😞 The only way to get around is to buy a prepaid visa card from store, then use the prepaid visa to activate, which you can put any valid address and postal code

After activation, you should be able to change back to regular credit card and your own postal code (at that time, system should not try to match address anymore)