topic Re: Porting in Get Support

Porting

Coodogg — Tue, 29 Aug 2023 15:54:12 GMT

I am a new customer. Activation failed and said to contact CS_Agent in our Community but no luck. I have no service it says sos and need help from an agent.

Re: Porting

Handy1 — Tue, 29 Aug 2023 15:56:04 GMT

@Coodogg Have you tried rebooting the phone ? Also No one will contact you . You need to private message support here’s the link

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting

hTideGnow — Tue, 29 Aug 2023 15:55:51 GMT

HI @Coodogg

i believe PM took the money already?

you tried to put the sim card in the phone and not connected?

please submit a ticket with cs agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting

esjliv — Tue, 29 Aug 2023 15:59:20 GMT

@Coodogg Submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

EDIT, I presumed you transferred a number over. But I don't actually clearly read that you were doing this. Sorry, if this was not a port over to Public DO NOT call that phone number (it is for porting issues only).

Did you restart the phone since you completed activation? Try the SIM Card into another phone to see if services work.

Re: Porting

BKNS27 — Tue, 29 Aug 2023 16:48:05 GMT

@Coodogg

Your old SIM will continue to work once porting is completed.
So keep the old SIM in your phone and once the agent restart s the porting process, reply with YES to the text confirming you are porting over to PM.