topic Re: Porting in issue in Get Support

Porting in issue

Amy90 — Tue, 29 Aug 2023 18:26:29 GMT

Hi,

I activated an account last night but missed the text message to confirm to the transfer.

I've replied '1' to resend the transfer message and called the number provided, but nothing works.

How do I solve this asap?

Thank you!

hTideGnow — Tue, 29 Aug 2023 15:15:11 GMT

you could have replied too late

I will private message a number to call porting support team and they can advise. Check your Community inbox

Handy1 — Tue, 29 Aug 2023 15:17:03 GMT

@Amy90 There’s a number for live support that can re trigger the port request for you . Will send private message

BKNS27 — Tue, 29 Aug 2023 15:19:15 GMT

You are to reply with YES to the text within the 90 minute window with the old SIM in your phone.

Your old SIM should still work because porting was not completed.

Contact a CS_Agent by private messaging to restart the porting process at: