topic Re: Error Code 820: Payment went through but Activation incomplete in Get Support

Error Code 820: Payment went through but Activation incomplete

CMa1 — Tue, 29 Aug 2023 13:45:53 GMT

@CS_Agent Yesterday I tried to open a new account with Public Mobile and at the payment stage, I got a message saying that the payment went through but there was an error (Error Code 820). I have not received any email that the payment went through though. I submitted a ticket to have an agent help me with the rest of my activation process, but have yet to hear back. Even when trying to submit the ticket, I was asked for a Public Mobile SIM number which I don't have because the activation was incomplete.

Every time I log in now, I get two options:

The first is to "resume activation" which brings me to a login page, but my email and password won't work. When I try "i forgot my email", it says I'm not entering an valid email. When I try "I forgot my password", the 2FA codes don't work. Basically, I cannot resume activation.
The second option is to "go to login page" which... just brings me back to these two options.

I can't get anywhere beyond the log in page. I was signing up for a promotion, so I'm hoping the plan will still be honored despite the activation being incomplete.

Re: Error Code 820: Payment went through but Activation incomplete

Handy1 — Tue, 29 Aug 2023 13:47:27 GMT

@CMa1 are you activating in the new PM app if no luck .please submit ticket with support to help

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Error Code 820: Payment went through but Activation incomplete

CMa1 — Tue, 29 Aug 2023 14:10:41 GMT

No, I was trying to sign up using my laptop on the website when I had this problem.

I downloaded the app and went through the process there. It gave me an error message again during the payment stage, but for some reason it worked when I submitted it again.

Thanks for the help!

Re: Error Code 820: Payment went through but Activation incomplete

softech — Tue, 29 Aug 2023 14:33:48 GMT

Self-solution removed.

Re: Error Code 820: Payment went through but Activation incomplete

madickinson — Wed, 30 Aug 2023 01:31:20 GMT

I had the exact same problem tonight. Did you get it fixed?

Re: Error Code 820: Payment went through but Activation incomplete

softech — Wed, 30 Aug 2023 01:34:56 GMT

@madickinson

were you using the app or the browser?

are you getting the same error message (Error 820)? At which step you got it? right after you tried to pay? or when you pick new number or request porting?

Re: Error Code 820: Payment went through but Activation incomplete

CS_Agent — Wed, 30 Aug 2023 12:55:45 GMT

Hello there! I hope your day is going well!

The system will automatically close the conversation in 24 hours if there is no reply.

I am doing this follow up to see if you still need help.

Have you received the previous messages that my colleague sent you?

Kindly,

Razvan, CS_Agent

Re: Error Code 820: Payment went through but Activation incomplete

CMa1 — Thu, 31 Aug 2023 03:40:19 GMT

Yes, I tried again through the app on my phone. I got an error message at the payment stage again but clicking submit a second time worked. Hope this works for you too.

Re: Error Code 820: Payment went through but Activation incomplete

CMa1 — Thu, 31 Aug 2023 03:40:54 GMT

I was using the browser when I had the problem but using the app on my phone worked in the end.

Originally the issue appeared right after I paid.

Re: Error Code 820: Payment went through but Activation incomplete

CMa1 — Thu, 31 Aug 2023 03:42:50 GMT

Yes, I received the private message from your colleague. I resolved the problem when I tried activating my account through the mobile app. Thank you and your colleague for your replies.