topic Re: why app show errors in Get Support

why app show errors

JJ_zhao — Tue, 29 Aug 2023 18:31:59 GMT

why app always show errors

Handy1 — Tue, 29 Aug 2023 14:29:49 GMT

@JJ_zhao Maybe try clearing the app cache or uninstall it and reinstall it . Most likely there’s also a update for the app also

JJ_zhao — Tue, 29 Aug 2023 18:28:22 GMT

app reinstated still

shows errors

Handy1 — Tue, 29 Aug 2023 15:01:00 GMT

@JJ_zhao maybe you need to contact support to help

private message To CS_Agents click

VVVVV Link below VVVVV

BKNS27 — Tue, 29 Aug 2023 15:05:14 GMT

Try uninstalling the app and install it back on your phone.

Another option is to login on your computer but clear the cache and go incognito before login.

If all fails, contact a CS_Agent at:

hycm53 — Tue, 29 Aug 2023 17:34:12 GMT

@JJ_zhao wrote:
app reinstated still

shows errors

After uninstall app, turn of phone, wait a couple minutes, turn on and reinstall the app. This method will clear caches on phone.

on phone.

Frank_M — Tue, 29 Aug 2023 18:21:08 GMT

I get the same, a black screen with an error.

Hold the app icon on android and clear data. Clearing cache does not fix it but clearing the data does. You have to log back in and it works.

I have 4 public accounts on 4 phones and it happens on all of them periodically so it has to be an app flaw.