topic Re: @CS_Agent transfer number error in Get Support

@CS_Agent transfer number error

MKC10 — Tue, 29 Aug 2023 18:36:43 GMT

@CS_Agentyesterday I initiated a phone transfer process but recieved the following message a little later (Aug 28th 21:27 CST). No one has contacted me yet.

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at:

Re: @CS_Agent transfer number error

Handy1 — Tue, 29 Aug 2023 12:33:29 GMT

@MKC10 Best to only use old provider account number and not the IMEI . Will send you number for live support to re trigger the port request .private message and got it fixed

Re: @CS_Agent transfer number error

softech — Tue, 29 Aug 2023 12:36:07 GMT

@MKC10

it is better to use account number instead of IMEI for smoother porting experience

and instead of waiting for them to reach out to you, there is a number to call to talk to live support. You can update them the correct information and they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fix