topic Re: @CS_Agent in Get Support

@CS_Agent

Firestarb — Tue, 29 Aug 2023 12:28:16 GMT

Tried to submit a ticket it won't let me. I have a 90-day plan that I want to keep I was considering changing to a cheaper plan so I had set it up now I want to cancel going to that plan and I do not see it in my account can you guys make sure I keep the same plan that I'm on thanks

Re: @CS_Agent

softech — Tue, 29 Aug 2023 12:31:30 GMT

@Firestarb

so, you have scheduled a plan change and you don't want it now?

you can login to My Account on a brower using Incognito mode to avoid cache problem, then go to Change Subscription page. It should show you a scheduled plan change and you can click on the Cancel button there

if you cannot find it or would like agent to confirm, please open ticket with support using the direct message link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: @CS_Agent

Handy1 — Tue, 29 Aug 2023 12:41:18 GMT

@Firestarb In your account go to subscription add on page and you will see your upcoming plan change and you will have option to cancel plan change

Cancel plan change