topic Re: Login Error in Get Support

Login Error

AliCamp — Tue, 29 Aug 2023 10:23:26 GMT

I am a student in canada. I cant seem to login to public mobile after the rebranding. everytime i login its asks to change the password and even then i can't see my plan details.
when i first changed my password it showed me my mobile no. but it would not show me the plan details and when i try to register withe sim it says the sim is in use

Is there someone who can help me??

Re: Login Error

Handy1 — Tue, 29 Aug 2023 11:06:01 GMT

@AliCamp Clear web browser cache and cookies and try agin incognito private mode or even different device . Also you can try the new PM app also . If your continue to have issues please submit ticket with support to help you

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

add edit grammar tks @HALIMACS

Re: Login Error

HALIMACS — Tue, 29 Aug 2023 11:04:38 GMT

Yes indeed @Handy1 … support likes “ticklers”

🤣🤣🤣

@AliCamp do your services work or no?

Texting & calling in and out.

did you register with eversafe as part of the process?

Try using a desktop or laptop device, if available, as opposed to mobile device to see if you are able to access self-serve.

Re: Login Error

AliCamp — Fri, 01 Sep 2023 06:27:43 GMT

Hi
I am not in the country so am not able to check if the services work. I tried to register through the app and through my laptop but it doesn't work.
Thank you

Re: Login Error

AliCamp — Fri, 01 Sep 2023 06:27:58 GMT

Will try this
Thank you