topic Re: New esim will not activate in Get Support

New esim will not activate

Louise2000 — Tue, 29 Aug 2023 02:59:46 GMT

Based on forum posts this is a very common thing. Too bad I didn't read that and the fact you only get an endless robot reply before they took my credit card and money. New esim will not activate, I have checked phone is clean, I have reset networks (made zero difference and now need to reset up all my wifi passwords grrr...). I have no phone, supposedly SOS. Can anyone help? I have already tried to contact support and guess what??? They are having technical difficulties and experiencing delays. Again, would have been awesome to know before they took my phone service away and my payment. HELP!

Re: New esim will not activate

Handy1 — Tue, 29 Aug 2023 02:30:10 GMT

@Louise2000 You need to message support and ask the to re provision the sim for you .

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New esim will not activate

Dunkman — Tue, 29 Aug 2023 03:01:59 GMT

@Louise2000

Did you get a welcome email from Public mobile with a QR code for the eSIM?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-eSIM-QR-Code-Now-Included-in-Activation-Summary/td-p/1000969

If not, then you will need to private message Customer service agent as mentioned.

Re: New esim will not activate

Louise2000 — Tue, 29 Aug 2023 19:37:06 GMT

CS agent just sent me new QR code and guess what....same error message as the last one. 24 hours now without a phone. Maybe this is just not going to work and I need to bale out now?