topic Re: 5g not working in Get Support

5g not working

IceRooster — Tue, 29 Aug 2023 01:47:49 GMT

Subscribe yesterday to 5g plan and 5g is not showing as an option on my iphone11. Only LTE and 3g. Can someone please help me? Thanks

Re: 5g not working

softech — Tue, 29 Aug 2023 01:50:36 GMT

@IceRooster

what iOS version you have?

for iPhone, we have couple confirmed that once you updated to the latest iOS, and update the Carrier profile, you will see the 5G option there

update: as @NDesai confirmed, the above trick does not apply to iPhone 11 as iPhone 11 is not 5G compatible 🙂

Re: 5g not working

NDesai — Tue, 29 Aug 2023 01:49:06 GMT

@IceRooster "the current 5G compatible iPhones are only within the iPhone 12 series and above. To summarize, you'll never be able to use the 5G network on an iPhone 11, 11 Pro, or 11 Pro Max"

Re: 5g not working

IceRooster — Tue, 29 Aug 2023 01:50:45 GMT

My mistake mine is an iphone12

Re: 5g not working

IceRooster — Tue, 29 Aug 2023 01:51:29 GMT

My mistake mine is an iphone12 ios 16.3

Re: 5g not working

softech — Tue, 29 Aug 2023 01:51:41 GMT

@IceRooster wrote:
My mistake mine is an iphone12

@IceRooster if iPhone 12, then update the iOS first

Re: 5g not working

IceRooster — Tue, 29 Aug 2023 01:57:03 GMT

IOS updated 16.3.1 still no 5g

Re: 5g not working

NDesai — Tue, 29 Aug 2023 01:59:26 GMT

@IceRooster Do you see the 5G option in your Settings > Cellular > Voice and Data options? If yes, set it to 5G and see if works. Another thing to confirm is if you are in the 5G coverage. You can review the coverage map to see if your area is covered.

Re: 5g not working

softech — Tue, 29 Aug 2023 01:59:40 GMT

I think someone earlier today updated to 16.6 or 16.4 and the 5G options there

and remember to update Carrier Profile as well

Re: 5g not working

IceRooster — Tue, 29 Aug 2023 02:02:45 GMT

No i don’t see the 5g option and yes I’m incrhe 5g coverage area. My wife is also with PM and 5g is working on her phone.

Re: 5g not working

Handy1 — Tue, 29 Aug 2023 02:19:53 GMT

@IceRooster iohone 11 is not 5G compatible . Just iPhone 12 and up are .

Adding sorry missed that you actually have iPhone 12 so it should work . I had similar issue today with Samsung s20 5G works with Telus sim gets 5G but not with public mobile sim check it out @IceRooster

https://productioncommunity.publicmobile.ca/t5/Get-Support/Samsung-s20-5G/td-p/1043088

Re: 5g not working

Xiaotian — Tue, 29 Aug 2023 02:11:35 GMT

Because iphone only supports 5g network since iphone 12 and onwards. There's no way for iphone 11 to support 5g network as it's a hardware compatibility.

You will be able to have access to 5g network once you used it on a compatible devices.

Re: 5g not working

NDesai — Tue, 29 Aug 2023 02:13:27 GMT

@IceRooster @ wrote:
No i don’t see the 5g option and yes I’m incrhe 5g coverage area. My wife is also with PM and 5g is working on her phone.

As softech mentioned, iOS 16.6 is the latest. Have you tried checking for an update again?

Re: 5g not working

LitlLdy — Tue, 29 Aug 2023 02:56:16 GMT

@IceRooster wrote:
My mistake mine is an iphone12 ios 16.3

@IceRooster , my iPhone is updated to the latest iOS which is 16.6 !