topic Data is not working... in Get Support

Data is not working...

Erglis — Tue, 04 Jan 2022 20:22:55 GMT

Why my data is not working? But sms and calls works?

Re: Data is not working...

matbasm — Wed, 24 Jan 2018 01:21:49 GMT

@Erglis, Is this a new account? Did you just sign up with Public Mobile? Are you sure you have signed up with a data plan?

If your account is set up with data, then we need to look at the phone. Was it originally from a previous provider? You might need to adjust APN settings.

Please take a look at the following page. It has info regarding the APN settings.

Re: Data is not working...

imm1304 — Wed, 24 Jan 2018 01:24:35 GMT

Hi @Erglis!

Did your data ever work with PM?

If no, then you need to enter the APN settings. Some phones don't automatically pull the APN settings from the carrier. Which phone do you have?

Sign into selfserve at https://selfserve.publicmobile.ca and verify that the plan you wanted is the plan that is provisioned on your account. Its rare, but sometimes the wrong plan gets activated.

If data worked in the past, then you most likely used up your data allowance.

Re: Data is not working...

Mana — Wed, 24 Jan 2018 01:23:51 GMT

@Erglis sorry to hear about your trouble.

Have you logged into your account online and see if your data is still there to use?

perhaps you have used up all your data?

Re: Data is not working...

mimmo — Wed, 24 Jan 2018 01:30:27 GMT

@Erglis this is a great post about data settng it up and troubleshooting issues

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-up-Data-APN-on-your-phone/ta-p/205906