topic Re: @CS_Agent in Get Support

@CS_Agent

Chuck7 — Tue, 29 Aug 2023 00:03:49 GMT

I'd like to transfer my old number with koodo prepaid to my new public account and was directed to ask for help here. Thanks @CS_Agent

Re: @CS_Agent

Handy1 — Mon, 28 Aug 2023 23:55:09 GMT

@Chuck7 .you need to contact customer support to help you transfer number from Koodo pre paid . Here’s the link

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CS_Agent

dust2dust — Mon, 28 Aug 2023 23:57:38 GMT

Did you already take a random number and everything is working?

Re: @CS_Agent

Chalupa_Batman — Tue, 29 Aug 2023 00:11:21 GMT

Hi @Chuck7

Is your Koodo prepaid number still active?

Re: @CS_Agent

BKNS27 — Tue, 29 Aug 2023 01:06:25 GMT

@Chuck7

To have a successful porting from Koodo prepaid service:

1- Koodo account must be active so make sure to port over before your renewal date

2- Use your Koodo account number during the activation process

3- Keep your Koodo SIM in your phone after completion of the activation process and wait for the text confirming you are porting over to PM with YES…you have 90 minutes to reply

4- Continue to use your Koodo SIM until porting is completed…may take up to 2 hours

5- Power off your phone and switch to the PM SIM then power on your phone

6- Welcome to PM!