topic Re: SIM Network PIN blocked. Enter SIM network PUK in Get Support

SIM Network PIN blocked. Enter SIM network PUK

Dwaynephone — Mon, 28 Aug 2023 23:33:03 GMT

SIM Network PIN blocked. Enter SIM network PUK

Set up new account and phone number but cannot connect to network

Re: SIM Network PIN blocked. Enter SIM network PUK

softech — Mon, 28 Aug 2023 23:34:36 GMT

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased|

Re: SIM Network PIN blocked. Enter SIM network PUK

hairbag1 — Mon, 28 Aug 2023 23:36:20 GMT

@Dwaynephone

is this for a new phone or was it used on a different network ? Wonder if the phone is unlocked.

Re: SIM Network PIN blocked. Enter SIM network PUK

computergeek541 — Mon, 28 Aug 2023 23:51:51 GMT

@MetaMorpheusMob wrote:
PUK is SIM Lock?
Have you put a pass word on SIM Card? Try SIM in another phone. Same ERROR Contact CS
Contact CS Agent Direct Link via PM
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Customer Support Agents are available from Monday to Sunday 9 AM to 10 PM EST
Be Prepared to provide account details to CS when they respond back to you via Private Message
@Dwaynephone wrote:
SIM Network PIN blocked. Enter SIM network PUK
Set up new account and phone number but cannot connect to network

SIM Network Unlock PIN and SIM Network Unlock PUK mean that the phone is locked to another carrier than the inserted device. it's not actually a SIM card code. Public Mobile wouldn't be able to help with this unless the phone is actually locked to Telus and the customer saw this message after insert a SIM card from a non-Telus brand.

Re: SIM Network PIN blocked. Enter SIM network PUK

computergeek541 — Tue, 29 Aug 2023 00:00:29 GMT

@softech wrote:
@Dwaynephone
If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased|

If the device isn't Samsung-branded, the carrier that the phone is locked to would need to be contacted. In Canada, carriers, must profvide this code for free.

@Dwaynephone

Unfortunately, it appears that someone has already tried unsuccessfully to unlock this device, and that's likely why it's now asking for the SIM Network Unlock PUK. You now need both the SIM Network Unlock PIN and the SIM Network Unlock PUK. If you're asking the carrier that the phone is locked to, customer service can often misunderstand this request and the moment "PUK" is mentioend, they could very well incorrectly send you back to the carrier of the inserted SIM card.

Re: SIM Network PIN blocked. Enter SIM network PUK

computergeek541 — Tue, 29 Aug 2023 00:01:00 GMT

@hairbag1 wrote:
@Dwaynephone
is this for a new phone or was it used on a different network ? Wonder if the phone is unlocked.

The phone isn't network unlocked.

Re: SIM Network PIN blocked. Enter SIM network PUK

computergeek541 — Tue, 29 Aug 2023 01:16:54 GMT