topic Re: Double charged for first month service... Can't get any help in Get Support

Double charged for first month service... Can't get any help

terryferenczy — Mon, 28 Aug 2023 20:01:30 GMT

Service paid for and verified by MC . SIM card received and installed today and account on hold due to expiry of subscription. I just initiated my account today! I paid $55.37 on Aug 23, 2023 for SIM card ($10) and first month of service ($39.00 /month for 20 Gig and unlimited talk and text). Installed SIM card and transferred phone number TODAY. Why is my account on hold for expiration? I just activated it TODAY!

So I pressed the pay now tab to see if there was information to be gathered there. This immediately charged my Mastercard another $39.00 for the first month of service. I have now been charged twice for the same service and have receipts for both charges. My account history only shows the last charge on Ag. 26th, not the first charge on Aug 23rd. Why can't I interact with a human to look into this issue and get it resolved? Just keep going around in endless loops with error messages and no way to get a response from a person. Absolutely infuriating!

Re: Double charged for first month service... Can't get any help

Handy1 — Mon, 28 Aug 2023 20:03:38 GMT

@terryferenczy Please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged for first month service... Can't get any help

Chalupa_Batman — Mon, 28 Aug 2023 20:05:13 GMT

Seems like you may need to reach out to a customer service agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Hope they can help! Also, if you did your due diligence before you signed up for Public Mobile, you'd know that most help comes from us, other customers that help others. There really isn't a customer service call center to help. That's why PM is so cheap and affordable. It's a self service provider.

Re: Double charged for first month service... Can't get any help

hTideGnow — Mon, 28 Aug 2023 20:04:01 GMT

Hi @terryferenczy

Maybe a cache problem? if you login My Account now using Incognito/Private/Secret mode, do you see $39 in Available Fund? And check Payment history again using that browser mode

if still nowhere to see the second charge, submit ticket to support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged for first month service... Can't get any help

terryferenczy — Mon, 28 Aug 2023 20:12:36 GMT

No luck with that and not able to reach CS agent. Keep getting error replies

Re: Double charged for first month service... Can't get any help

Priority — Mon, 28 Aug 2023 20:26:18 GMT

Once you are able to contact them, just explain the situation and they'll be able to give you Account Credit to reimburse you for the double payment.

Re: Double charged for first month service... Can't get any help

Skay5 — Mon, 28 Aug 2023 21:52:56 GMT

@terryferenczyI share your frustration in being unable to just simply speak with a live breathing human being and having to play this waste of time game on this forum. But some fellow customers here are much more knowledgeable, professional and prompt than their CS team, so hang in there. Hope your issue is resolved soon!

Re: Double charged for first month service... Can't get any help

terryferenczy — Mon, 28 Aug 2023 22:07:13 GMT

Thanks to everyone for the kind assistance in this matter.

Finally got through to CS and they have resolved the issue.

Cheers!