topic Re: michael eisnor in Get Support

Double charged

smoky1 — Sat, 02 Sep 2023 15:44:00 GMT

why was i charged 2 times this month on my visa 28.75 and 25.30

Re: michael eisnor

Chalupa_Batman — Mon, 28 Aug 2023 19:51:00 GMT

Do you have two accounts?

You can reach a CS Agent via this link for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: michael eisnor

hTideGnow — Mon, 28 Aug 2023 20:05:19 GMT

HI @smoky1

michael eisnor and disnney cannot help 🙂

it's weird you got charged twice with different amount. you have no other account with PM in your family? You will need to submit ticket to CS agent and ask them to check

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: michael eisnor

Priority — Mon, 28 Aug 2023 20:28:22 GMT

If you don't have two active Accounts than you can contact the Customer Service Agent and explain the situation, they should be able to refund you the extra charges in Account Credit so you can use it off your next bill. 😁

Re: michael eisnor

maximum_gato — Mon, 28 Aug 2023 23:00:09 GMT

@smoky1

I think you meant to address : Darren Entwhistle- current salary excluding pension renumeration $16.64 million. Up 4.4% from last year.

Re: michael eisnor

smoky1 — Tue, 29 Aug 2023 12:24:57 GMT

hi there

i do not seen to get the answers i want......bill 2 times this month and you are saying i have 2 accounts which i do not...please HELP Michael

Re: michael eisnor

softech — Tue, 29 Aug 2023 12:34:43 GMT

@smoky1

not sure if you just joined last month. Some people could have opened ghost accounts during activation and that could be the reason for the two charges

But first, login to My Account on a browser using Incognito mode, go to Payment history page https://myaccount.publicmobile.ca/en/account/payment/payment-history and check if you see 2 different payment transactions.

If you cannot find the extra charge, open a ticket with support using direct message and they can further investigate:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: michael eisnor

maximum_gato — Wed, 30 Aug 2023 06:58:37 GMT

@smoky1

Oh I'm terribly sorry! Since it's unlikely that you're the head of disney you may want to edit the subject line of your original post and remove your name. Follow @softech's advice to get the extra charge reversed and account cancelled.