topic Re: invalid sim card? in Get Support

invalid sim card?

Mkat — Tue, 04 Jan 2022 20:24:48 GMT

i bought a simcard from walmart and when after filing out all the info on the activate.publicmonile.ca it continuously tells me invalid sim. i have double and triple checked it is the wright sim # off the back of the simcard. any ideas?

Re: invalid sim card?

R47 — Mon, 29 Jan 2018 03:33:02 GMT

Try using a different browser or incognito mode in Chrome. Lots of times the browser you're using will cause weird issues during activation, and switching browsers will fix it.

Re: invalid sim card?

Lg85 — Mon, 29 Jan 2018 03:55:23 GMT

@Mkat I had the same issue when I tried to activate my sim card last month when using Google Chrome. It kept on saying that the SIM card is not valid, but when switched browsers and used Internet Explorer, it was fine. Try that and if you are still experiencing activation issues, you will need to contact the moderators for assistance by clicking here. Good luck!

Re: invalid sim card?

will13am — Mon, 29 Jan 2018 03:57:44 GMT

@Mkat, at what step did the invalid SIM error appear? Some customers have had issues with the first attempt at activation and then they try again but actually the SIM was registered in the system even though the activation may have glitched. That leads to errors too. If you have not gone to the payment step, the SIM should not have registered in the system and you should be able to try again. As already suggested, try a different browser or incognito mode. Personally, I have never had to resort to incognito mode and I find that both firefox and chrome work fine.

Re: invalid sim card?

MoraMan — Mon, 29 Jan 2018 04:06:26 GMT

I used Chrome without issue.

Re: invalid sim card?

Mkat — Mon, 29 Jan 2018 04:16:46 GMT

that was the exact problem i had. I closed the tab and reopened in another brower tab and it worked just fine!

Re: invalid sim card?

pakmode — Mon, 29 Jan 2018 16:08:26 GMT

wrote:
that was the exact problem i had. I closed the tab and reopened in another brower tab and it worked just fine!

That's good to hear.

Welcome to PM!

Re: invalid sim card?

Skazzy — Mon, 28 Aug 2023 20:23:00 GMT

Same issue. New browser does nothing. Nor should that make a difference actually. I have the same issue. It's a PM thing. Not a great way to get customers.