topic Re: USA data not working in Get Support

USA data not working

Mrbeefy971 — Mon, 28 Aug 2023 19:44:14 GMT

I recently got the CAN-USA plan it says everything will work in both can/us. I clicked the change plan now a few days ago and have reset my phone. My wife got the same plan. We are in NYC now and data won’t work is there anything we need to do? Data roaming is on. iPhone 12pro with 2 bars of AT&T. It worked briefly but stopped.

Re: USA data not working

esjliv — Mon, 28 Aug 2023 19:47:43 GMT

@Mrbeefy971 - is your account in Active status? ... just making sure.

Otherwise, try restarting your phone or performing a reset of the device' network settings to help get connected to the right network.

edit, do you see T-Mobile in your network options? try that.

Re: USA data not working

Chalupa_Batman — Mon, 28 Aug 2023 19:48:23 GMT

HI @Mrbeefy971

Go into network settings and take it off Automatic. Try picking T-Mobile and saying OK then reboot. If that works, great! If not, go back in and choose ATT. Then reboot. Let us know if that helps.

Re: USA data not working

DennyCrane — Mon, 28 Aug 2023 19:58:17 GMT

AT&T seems to be just coming online for roaming again, so it's probably more reliable to use T-Mobile if that's an option.

Two weeks ago I got calling and texting working on AT&T, but no data. Whereas TMobile had full services. This past weekend when I went I was able to use data on AT&T this time, but not on the 5G network, only on the 4G network. Again, TMobile worked for all services.

So either try to force the phone in 4G if you're on 5G, or change your network selection to Manual and connect to T-Mobile. Hopefully one of those things helps.

Re: USA data not working

Mrbeefy971 — Mon, 28 Aug 2023 20:14:21 GMT

It’s working now thanks everyone. I just picked T-Mobile no issues and even more bars at 5G