topic Re: Moving back from Telus in Get Support

Moving back from Telus

Jim4 — Mon, 28 Aug 2023 19:17:49 GMT

Ported my wife's phone # to Telus (big mistake)! Now she would like to move back to PM but not able to set up an account. Any way to clear all the many failed attempts on PM and start from scratch OR is there any way to activate her old account and try to port her number back to PM? Help!

Re: Moving back from Telus

Handy1 — Mon, 28 Aug 2023 19:29:52 GMT

@Jim4 if you ported the number out you will need to create a new account with a new sim . And use a different email than before . And all new activations need to be done in the new PM app now

Re: Moving back from Telus

CharlieWhisky — Mon, 28 Aug 2023 19:22:04 GMT

It’s better to start from scratch, download the Eversafe app and create new account for her with different email.

Re: Moving back from Telus

maximum_gato — Mon, 28 Aug 2023 19:25:54 GMT

@Jim4

If you ported out her number then the pm account automatically closes. All new activations must be completed in the app. Clear your browser cache if you started online. Download the latest version of the app and either complete the activation or start a new activation within the app. Choose a new number to start and port in from telus once your activation is complete and you have full access to the account.

Once you port in make sure you update the phone number in the eversafe ID before you exit the app so the phone can recieve the 2FA codes from eversafe.

Re: Moving back from Telus

BKNS27 — Mon, 28 Aug 2023 19:39:47 GMT

@Jim4

Once you port out…the old account is closed and you need to activate a new SIM/account on the new PM app.

You can’t activate a SIM online anymore!😭

Re: Moving back from Telus

Priority — Mon, 28 Aug 2023 20:32:52 GMT

When using the App, go through the 'Shop Subscription' Setup and instead of trying to make her a new EverSafe ID, press Login and use her old username and Password.

Reason you can't sign up again is because the EverSafe ID Already exists, so if you Log In instead during Activation with an EverSafe ID without an active subscription you can use the old EverSafe ID with the new Subscription.