topic Re: Transferring land line in Get Support

Transferring land line

MikeAC — Sat, 02 Sep 2023 15:49:14 GMT

Hi,

I got a SIM card for my wife's phone. I wanted to transfer our land line to it. While setting up the account I selected transfer number. Now it's trying to send a confirmation code to our landline, which doesn't accept texts and I can't log in to change anything because it won't let me log in until the confirmation code goes through.

HELP!

Re: Transferring land line

Chalupa_Batman — Mon, 28 Aug 2023 17:02:29 GMT

Hey @MikeAC

I'll send you a PM with a number to the porting team. Look at the top of the page top right corner.

Re: Transferring land line

MikeAC — Mon, 28 Aug 2023 17:03:18 GMT

Thanks. Will do.

Re: Transferring land line

hTideGnow — Mon, 28 Aug 2023 17:04:14 GMT

HI @MikeAC

you should have use the app to start from the beginning

are you at step 6 of 6 yet? if you are, did it say activation completed? you might need to wait 3 to 7 days for the landline to port

and you put the PM sim card in the phone? is it connecting to the network? if it is, you can try the login again, and the code could send to your PM sim card/phone

And if you want to check the activation status and/or porting status, submit a ticket with CS agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transferring land line

MikeAC — Mon, 28 Aug 2023 17:45:03 GMT

Thanks, Kenneth. The porting team helped.