topic Transfer esim to physical sim card in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-esim-to-physical-sim-card/m-p/1043010#M728272 <P>Transfer esim to physical sim card</P> Mon, 28 Aug 2023 17:02:22 GMT Oti 2023-08-28T17:02:22Z Transfer esim to physical sim card https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-esim-to-physical-sim-card/m-p/1043010#M728272 <P>Transfer esim to physical sim card</P> Mon, 28 Aug 2023 17:02:22 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-esim-to-physical-sim-card/m-p/1043010#M728272 Oti 2023-08-28T17:02:22Z Re: Transfer esim to physical sim card https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-esim-to-physical-sim-card/m-p/1043016#M728277 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/319902">@Oti</a>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="simmm.jpg"><img src="https://productioncommunity.publicmobile.ca/skins/images/CCC16D0E3F50C1BB707D0EABB0917E73/responsive_peak/images/image_not_found.png" alt="simmm.jpg" /></span></P><P>You'll need to get a new hard sim, then you can update the sim number in self service area of your account.</P> Mon, 28 Aug 2023 17:05:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-esim-to-physical-sim-card/m-p/1043016#M728277 hairbag1 2023-08-28T17:05:18Z Re: Transfer esim to physical sim card https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-esim-to-physical-sim-card/m-p/1043017#M728278 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/319902">@Oti</a>&nbsp;wrote:<BR /><P>Transfer esim to physical sim card</P><HR /></BLOCKQUOTE><P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/319902">@Oti</a>&nbsp;,</P><P class=""><FONT face="verdana,geneva" color="#800080"><SPAN class="">Once you have a new SIM, follow these steps to update the SIM number associated with your account:</SPAN></FONT></P><OL><LI><FONT face="verdana,geneva" color="#800080"><SPAN class="">Log in to the <A href="https://publicmobile.ca/en/load-mobile-app" target="_blank" rel="noopener"><SPAN class="">Public Mobile app</SPAN></A>&nbsp;(select + symbol on bottom left) or <A href="https://myaccount.publicmobile.ca/" target="_blank" rel="noopener"><SPAN class="">My Account</SPAN></A></SPAN></FONT></LI><LI><FONT face="verdana,geneva" color="#800080"><SPAN class="">Go to the ‘Profile’ tab</SPAN></FONT></LI><LI><FONT face="verdana,geneva" color="#800080"><SPAN class="">Select the pencil icon next to your current SIM number</SPAN></FONT></LI><LI><FONT face="verdana,geneva" color="#800080"><SPAN class="">Enter your the 16-digit code of your new SIM</SPAN></FONT></LI><LI><FONT face="verdana,geneva" color="#800080"><SPAN class="">Select ‘Save Changes’</SPAN></FONT></LI></OL><P><FONT face="verdana,geneva" color="#800080"><SPAN class="">Or use this direct link:&nbsp;<A href="https://myaccount.publicmobile.ca/en/account/profile/change-sim-number" target="_blank" rel="noopener">https://myaccount.publicmobile.ca/en/account/profile/change-sim-number</A></SPAN></FONT></P><P class=""><FONT face="verdana,geneva" color="#800080"><SPAN class="">If you have issues when trying to do this please submit a support ticket with Public Mobile Customer Support Agents (CSA) to request a SIM Swap: </SPAN></FONT></P><P class=""><FONT face="verdana,geneva" color="#800080"><SPAN class="">At this link &gt;&nbsp;<A href="https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&amp;duid=1pDGd6iBBlBAz9rW5jdqaLlXFs3&amp;lang=en&amp;" target="_blank" rel="noopener"><SPAN class="">Submit ticket for a SIM SWAP</SPAN></A></SPAN></FONT></P><P class=""><FONT face="verdana,geneva" color="#3366FF">Edit: Everyone else posted nice pictures for instructions! Nice!&nbsp;<span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></FONT></P> Mon, 28 Aug 2023 17:29:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-esim-to-physical-sim-card/m-p/1043017#M728278 LitlLdy 2023-08-28T17:29:31Z Re: Transfer esim to physical sim card https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-esim-to-physical-sim-card/m-p/1043022#M728282 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/319902">@Oti</a>&nbsp; Once you have physical SIM card in hand go to your account profile page and SIM card swap the number&nbsp;</P><P class=""><SPAN class="">SIM<SPAN class="">&nbsp; </SPAN>SWAPPING<SPAN class="">&nbsp; </SPAN>profile tabs </SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Handy1_0-1693242454969.png" style="width: 768px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/90637i6BD6EBBD377C26E5/image-size/medium?v=v2&amp;px=400" role="button" title="Handy1_0-1693242454969.png" alt="Handy1_0-1693242454969.png" /></span></P><P>&nbsp;</P><P class="">&nbsp;</P> Mon, 28 Aug 2023 17:07:38 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-esim-to-physical-sim-card/m-p/1043022#M728282 Handy1 2023-08-28T17:07:38Z Re: Transfer esim to physical sim card https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-esim-to-physical-sim-card/m-p/1146904#M800532 <P>Does this process retain my present number?</P> Mon, 26 Feb 2024 00:51:22 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-esim-to-physical-sim-card/m-p/1146904#M800532 Carlo3 2024-02-26T00:51:22Z Re: Transfer esim to physical sim card https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-esim-to-physical-sim-card/m-p/1146912#M800540 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/383958">@Carlo3</a>&nbsp; Yes it does&nbsp;</P> Mon, 26 Feb 2024 00:57:57 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Transfer-esim-to-physical-sim-card/m-p/1146912#M800540 Handy1 2024-02-26T00:57:57Z