topic Re: US Roaming Question in Get Support

US Roaming Question

strom73 — Mon, 28 Aug 2023 19:03:46 GMT

I currently have a Public Mobile 3G plan that does everything i want here in Canada. However, I will be in the States this fall and would like to get a roaming add on. However, does anyone have experience doing so with a 3G plan? It appears there could be some issues. Thanks

Re: US Roaming Question

Handy1 — Mon, 28 Aug 2023 16:28:19 GMT

@strom73 There could be issues with voice unless you have voLTE enabled . You can test this . First put phone to LTE then making a call and see if it drops to 3G or will stay on LTE . If it stays in LTE voLTE is enabled . And you should be fine with US roaming add on

Re: US Roaming Question

strom73 — Mon, 28 Aug 2023 16:28:15 GMT

Thanks, but how do I change my phone to LTE?

Re: US Roaming Question

hTideGnow — Mon, 28 Aug 2023 16:28:49 GMT

HI @strom73

For roaming, no different with the plan you have. You can use T-Mobile or AT&T 4G/LTE network once you have the roaming add-on

just need to make sure you connect to the T-Mobile or AT&T network. And make sure you enable VoLTE and Mobile Roaming Data

Re: US Roaming Question

Handy1 — Mon, 28 Aug 2023 16:29:00 GMT

@strom73 In your phone setting cellular voice and data

Re: US Roaming Question

strom73 — Mon, 28 Aug 2023 16:36:37 GMT

thanks. still looking for that in setting. I have a Motorola and am on Android 10. Not sure if that affects anything

Re: US Roaming Question

Chalupa_Batman — Mon, 28 Aug 2023 17:05:32 GMT

Swipe up to view the apps.
Touch Settings.
Touch Network & Internet.
Touch Mobile networks.
Touch Advanced.
Touch Preferred network type.
Touch the desired option, e.g., 4G (recommended).
The preferred network type has been changed.

Re: US Roaming Question

strom73 — Mon, 28 Aug 2023 18:32:34 GMT

Thank you @Chalupa_Batman . I followed your steps and my device seems to be on LTE now. 3G is the only other option shown, but i at least now know where LTE is. And the Roaming Connect toggle. Thanks