topic Re: Have a number transfer issue in Get Support

Have a number transfer issue

AlanZh — Mon, 28 Aug 2023 20:00:54 GMT

Couldn’t get the transfer done, got a message from PM yesterday said someone will contact me shortly, still not happen, what should I do.

Re: Have a number transfer issue

softech — Mon, 28 Aug 2023 13:22:54 GMT

@AlanZh actually, they might not contact you quick enough, better for you to reach out to them

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Have a number transfer issue

Ninja7 — Mon, 28 Aug 2023 13:33:44 GMT

I got similar message. If you have any active Sim, turn it off. Your phone may allow only one active esim.

after I turned off other esim, the activation continue. It gave me instruction to reboot the phone to complete activation. And it works.

Re: Have a number transfer issue

WongoBongoooooo — Mon, 28 Aug 2023 16:01:20 GMT

I am having the same issue, could you send me the number as well please?

Re: Have a number transfer issue

softech — Mon, 28 Aug 2023 16:07:51 GMT

@WongoBongoooooo

sent, please check your Community inbox

Re: Have a number transfer issue

WongoBongoooooo — Mon, 28 Aug 2023 16:17:42 GMT

Thank you, I'm on hold for an agent now.