topic Incorrect ESN/MEID in Get Support

Incorrect ESN/MEID

ThePolishMike — Mon, 28 Aug 2023 15:58:38 GMT

Hello I am looking for the porting phone number please, I had this error earlier. Thanks.

Re: Incorrect ESN/MEID

softech — Mon, 28 Aug 2023 16:05:24 GMT

it is better to provide them account number from the old provider instead of IMEI. Please get the account number first. Then, there is a number to call to talk to live support and update them the new info, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Incorrect ESN/MEID

WongoBongoooooo — Mon, 28 Aug 2023 16:07:23 GMT

I got the same error with the port in for my number.
The text message I got said someone would contact me, I haven't been contacted yet.
The chatbot has advised that there is a technical issue, I'm guessing that the two are related.

Re: Incorrect ESN/MEID

ThePolishMike — Mon, 28 Aug 2023 16:07:39 GMT

@softech Thank you so much for the quick reply! Much appreciated!