topic Re: Missing 5G Network Option in Get Support

Missing 5G Network Option

I_S — Mon, 28 Aug 2023 14:29:20 GMT

@CS_Agent in our Community

Joined PM yesterday on the 5G 30GB plan

When I go into my iPhone settings -> cellular -> PublicMobileeSIM -> Voice & Data there are only two options, LTE and 3G. I looked on the Public Mobile service map and I am in the 5G area.

Re: Missing 5G Network Option

hairbag1 — Mon, 28 Aug 2023 14:31:23 GMT

@I_S

which iPhone are you using ? Have you tried rebooting the phone ?

Re: Missing 5G Network Option

hTideGnow — Mon, 28 Aug 2023 14:35:12 GMT

HI @I_S

install the latest iOS first. But once you installed, the 3G option could be gone while the 5G option will comes

Re: Missing 5G Network Option

I_S — Mon, 28 Aug 2023 15:06:46 GMT

Yes, I have rebooted the phone several time.

I am using iPhone 12 mini which had 5G on Bell

Re: Missing 5G Network Option

LitlLdy — Mon, 28 Aug 2023 15:16:22 GMT

@I_S wrote:
Yes, I have rebooted the phone several time.
I am using iPhone 12 mini which had 5G on Bell

@I_S , if your iPhone software updated to the latest iOS 16.6 ? Mine is & I have 5g On, Auto, 5g, LTE & 3g options. You should see this on your iPhone in the screenshot below once it is.

Also, have you reset your network settings yet?

Re: Missing 5G Network Option

hTideGnow — Mon, 28 Aug 2023 15:10:11 GMT

@I_S wrote:
Yes, I have rebooted the phone several time.
I am using iPhone 12 mini which had 5G on Bell

HI @I_S

but what iOS version you have?

Re: Missing 5G Network Option

I_S — Mon, 28 Aug 2023 15:20:58 GMT

my iOS is at 16.2 which should be recent enough to support 5G network as it was working with Bell.

Apple website says all I need is iOS 14.5

https://support.apple.com/en-ca/HT211828

Re: Missing 5G Network Option

LitlLdy — Mon, 28 Aug 2023 15:46:18 GMT

@I_S wrote:
my iOS is at 16.2 which should be recent enough to support 5G network as it was working with Bell.
Apple website says all I need is iOS 14.5
https://support.apple.com/en-ca/HT211828

@I_S , I didn’t have it with iOS 14.5! I find it odd that you are not seeing the same as me on your iPhone! Mine is an iPhone 14 Pro with the latest iOS 16.6 & I reset network settings weekly to keep my iPhone network reset & working better. I have my network manually set to Public Mobile not on Automatically.

Either way your missing security updates not updating it!

We can make suggestions on what has worked for some of Us but it is up to you whether or not you want to try our suggestions. CS_Agents will make the same suggestions.

Edit: I don’t know why you had the 5g settings on your iPhone with Bell & not Public Mobile! Sorry 😞

Re: Missing 5G Network Option

hTideGnow — Mon, 28 Aug 2023 15:28:58 GMT

HI @I_S

for iPhone, it's always best to update to the latest one

you might need the latest version for the 5G to come as it has something to do with Carrier profile as well. It could be that your the Carrier profile might not unhide the 5G option with your iOS version

Re: Missing 5G Network Option

LitlLdy — Mon, 28 Aug 2023 15:30:34 GMT

@I_S , if none of our suggestions work for you please send a private message to CS_Agent for help. They would have asked you to try the same suggestions 1st so tell them what you have already tried.

You can send a private message to a CS_Agent using the link: -> https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

Re: Missing 5G Network Option

I_S — Tue, 29 Aug 2023 03:10:46 GMT

I ended up having to update iOS from 16.2 to 16.6 for the 5G to be visible.

Very poor choice by Public Mobile to not inform people before they switch that they will be forced to update iOS for 5G to work correctly.

I don't like to update iOS as it frequently breaks older apps. Updated iOS versions usually severally slow down the older phones as they are designed for newer generations and after made to be backwards compatible to older phones. I probably wouldn't have switched to PM if I know it came as the cost of updating the phone OS.

Thank you everyone for your suggestions and responses.

Re: Missing 5G Network Option

LitlLdy — Tue, 29 Aug 2023 03:15:02 GMT

@I_S , thanks for updating Us. I wondered if I was correct! I keep mine updated for the security updates that it provides.

I’m sorry that you’re not happy with the situation 😞