https://productioncommunity.publicmobile.ca/t5/Get-Support/Connot-Login/m-p/1042888#M728167 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/319823">@Paul0954</a>&nbsp; Are you using the new Pm app to finish the activation .</P> Mon, 28 Aug 2023 14:27:58 GMT Handy1 2023-08-28T14:27:58Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Connot-Login/m-p/1042887#M728166 <P>Trying to resume my activation.&nbsp; I logged in using my save login credentials and I am then directed to the page with the box "Resume Activation".&nbsp; However,&nbsp;when I select that box it directs me to the login page again, but it doesn't accept my login credentials - message says "email &amp; password don't match".&nbsp; Then, when I try to reset my password it indicates that my email address (or phone number) is invalid.&nbsp; Not a good start to switching to Public Mobile!</P> Mon, 28 Aug 2023 14:26:38 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Connot-Login/m-p/1042887#M728166 Paul0954 2023-08-28T14:26:38Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Connot-Login/m-p/1042888#M728167 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/319823">@Paul0954</a>&nbsp; Are you using the new Pm app to finish the activation .</P> Mon, 28 Aug 2023 14:27:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Connot-Login/m-p/1042888#M728167 Handy1 2023-08-28T14:27:58Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Connot-Login/m-p/1042889#M728168 <P>HI <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/319823">@Paul0954</a>&nbsp;</P><P>you passed the payment page? are you using the app to login now?&nbsp; After payment, you need to use app to continue</P><P>Try not to use saved login, type the email and password.</P><P>If you get the same error, please submit a ticket with CS agent here:</P><P><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P>&nbsp;</P><P>&nbsp;</P> Mon, 28 Aug 2023 14:28:32 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Connot-Login/m-p/1042889#M728168 hTideGnow 2023-08-28T14:28:32Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Connot-Login/m-p/1042898#M728177 <P>I also have this problem</P> Mon, 28 Aug 2023 14:50:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Connot-Login/m-p/1042898#M728177 AnotherMike 2023-08-28T14:50:10Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Connot-Login/m-p/1042899#M728178 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/319835">@AnotherMike</a>&nbsp;</P><P>are you still activating and not completed? or customer already?</P> Mon, 28 Aug 2023 14:51:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Connot-Login/m-p/1042899#M728178 hTideGnow 2023-08-28T14:51:18Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Connot-Login/m-p/1042907#M728185 <P>Hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/162890">@hTideGnow</a>&nbsp;I received the error message error during activation. I have been charged, twice, but cannot complete activation.</P> Mon, 28 Aug 2023 14:58:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Connot-Login/m-p/1042907#M728185 AnotherMike 2023-08-28T14:58:18Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Connot-Login/m-p/1042911#M728188 <P>HI<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/319835">@AnotherMike</a>&nbsp;</P><P>then you will need to submit ticket to CS agent and ask their help to complete activation and refund the extra charge</P><P><SPAN>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P>&nbsp;</P> Mon, 28 Aug 2023 15:01:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Connot-Login/m-p/1042911#M728188 hTideGnow 2023-08-28T15:01:06Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Connot-Login/m-p/1042912#M728189 <P>Thanks&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/162890">@hTideGnow</a>, that is the link I've been looking for</P> Mon, 28 Aug 2023 15:01:55 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Connot-Login/m-p/1042912#M728189 AnotherMike 2023-08-28T15:01:55Z