topic Re: Data in Get Support

Data

JCNFLD — Mon, 28 Aug 2023 11:45:35 GMT

I just renewed my subscription and upgraded to a promotion for 40 gigs at 5G speed...but in the phone Taskbar it is showing 4G. Why?

Re: Data

Handy1 — Mon, 28 Aug 2023 11:50:29 GMT

@JCNFLD Is your phone 5G compatible .are you in a 5G coverage area ? Have you selected your network to 5G ? Also note that even on 4G/LTE you will still get 5G data speeds . With a 5G plan

Adding what phone do you have ? You need to check your phone settings to change the network selection

Re: Data

mojorising — Mon, 28 Aug 2023 11:55:20 GMT

Get the Speedtest by OKLA app for your phone to verify your speed.

Speedtest by Ookla - The Global Broadband Speed Test

Re: Data

Phil_Adelphus — Mon, 28 Aug 2023 13:47:40 GMT

Some phones have a 5G auto setting and only use 5G when the extra speed is necessary/beneficial. My phone switches between LTE and 5G. Have you checked your options, e.g. settings -> cellular -> cellular data options -> voice and data if an iPhone?