topic Re: Payment in Get Support

Payment

JCNFLD — Mon, 28 Aug 2023 09:20:50 GMT

Trying to update with a new credit card but it will not work. Why is it asking for a postal code? Any help would be appreciated.

Re: Payment

Handy1 — Mon, 28 Aug 2023 09:36:17 GMT

@JCNFLD Postal code needs to match that of the credit card . Try again in one full hour . And when you do try incognito mode private mode or try on the new PM app instead

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

worst comes to worst you can ask support to update it for you also

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

maximum_gato — Mon, 28 Aug 2023 09:34:39 GMT

@JCNFLD

If you have already tried twice you will need to wait out one full hour before trying again. Don't try more than 5 times in a 24 hour period with the same card or it could get fraud locked requiring the assistance of customer support to remove the lock. After one hour try again but do the following first....

Clear your browser (or app) cache.
Close your browser/app.
Reboot your device.
Open one tab only.
Use secret/incognito mode.
Chrome, Firefox, Safari or Microsoft Edge work best.
If you have a PC or laptop use it instead or change device's if necessary.

If you are using a payment card that has a billing address you must use the postal code that appears on the statement ( its a card verifier). If you are using a credit gift card you can use either the postal code in your profile page or any legitimate postal code from within Canada or zip code from the US should work. ( Previously you had to add the entire billing address so just the postal code is nothin'.)