topic Trouble transferring number in Get Support

Trouble transferring number

perton — Mon, 28 Aug 2023 08:17:10 GMT

It's been five days, and I can't seem to complete my phone number transfer. Can someone please help me with this?

Re: Trouble transferring number

BKNS27 — Mon, 28 Aug 2023 08:44:04 GMT

@perton

Did you reply to the text with YES confirming you are porting over to PM with your old SIM in your phone?

You have 90 minutes window to reply or porting will be cancelled.

If you missed replying to the text then you need the assistance of a CS_Agent to restart the porting process for you.

Private message an agent now and they will pm you back tomorrow morning as their hours are 9:00am to 10:00pm EST.

Your old SIM will continue to work in the meantime but don’t cancel your service with your old carrier or you can’t port over.

Private message them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trouble transferring number

Handy1 — Mon, 28 Aug 2023 09:04:12 GMT

@perton !there’s a number for live support that can give you status update on the port . Or re trigger it if need will send you private message. As we not allowed to post it here