topic Re: Sim card not working on iphone 8 in Get Support

Sim card not working on iphone 8

Jorge5 — Mon, 28 Aug 2023 04:47:24 GMT

Moved sim card to an iphone 8 which states that the carrier is public mobile, however when inserting sim it states "SIM not supported". Please help

Re: Sim card not working on iphone 8

softech — Mon, 28 Aug 2023 11:55:19 GMT

@Jorge5

Look like your iPhone 8 is carrier locked

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: Sim card not working on iphone 8

hairbag1 — Mon, 28 Aug 2023 02:58:40 GMT

@Jorge5

so you put the sim in the iphone 8 and it shows in corner as Public Mobile...is that correct ?

Re: Sim card not working on iphone 8

Jorge5 — Mon, 28 Aug 2023 03:00:39 GMT

It states that the carrier is Public Mobile when I go into the "about" section in settings - it is 100% not locked to Rogers or Bell

Re: Sim card not working on iphone 8

Jorge5 — Mon, 28 Aug 2023 03:01:17 GMT

yes thats correct

Re: Sim card not working on iphone 8

SourDude1234 — Mon, 28 Aug 2023 03:01:47 GMT

Hello there @Jorge5

I am sorry to hear that the SIM card is not working on your device. It is possible that there is SIM restriction on your device meaning that it is carrier locked. Please contact where you purchased the device from and ask them for further assistance in unlocking your device. Hope this helped!

Regards,
Abheer

Re: Sim card not working on iphone 8

softech — Mon, 28 Aug 2023 03:02:21 GMT

@Jorge5 that message generally means the phone is still locked

which carrier it was used before?

if you just bought it, you will have to contact the seller to confirm the original carrier

Re: Sim card not working on iphone 8

Jorge5 — Mon, 28 Aug 2023 03:03:45 GMT

The carrier is Public Mobile who the device is under

Re: Sim card not working on iphone 8

Jorge5 — Mon, 28 Aug 2023 03:06:44 GMT

I did just purchase it and I called the original carrier (Bell) and they are saying the phone is not locked to them. I called ROgers just in case the seller made an error and its also not locked to Rogers, so I'm stuck as there are no additional carriers to confirm, not sure what additional steps to take here, thanks

Re: Sim card not working on iphone 8

SourDude1234 — Mon, 28 Aug 2023 03:10:20 GMT

Where did you purchase the device from as Public Mobile does not sell devices?

Re: Sim card not working on iphone 8

Jorge5 — Mon, 28 Aug 2023 03:13:00 GMT

I purchased it from a private seller and after I set up my apple account on it, it states that Public Mobile is the carrier