topic Re: My data is not working in Get Support

My data is not working

Barfolemew — Mon, 28 Aug 2023 02:46:33 GMT

I just purchased the plan with 1 GB of data per month, before I was using free addons and it was working butnow I don't see the LTE when I turn it on. Tried turning data off and on, restarted my phone nothing changes. It shows up on my acct as activated so I'm not sure what the problem is I recently moved cities not sure if that affects anything I feel like it shouldn't please help. What should I do?

Re: My data is not working

hairbag1 — Mon, 28 Aug 2023 02:53:42 GMT

@Barfolemew

usually, your regular plan data gets used before any free data gets used. Check to see if you actually haven't used all your data until next renewal.

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Re: My data is not working

Chalupa_Batman — Mon, 28 Aug 2023 03:02:02 GMT

Did you use all the data already? Did you switch plans or just start as a newbie here? Follow @hairbag1 suggestion and check your account to see if you still have data. If you DO have 1GB of data and it isn't working, open your network settings, remove automatic and pick Public Mobile and then reboot.

Re: My data is not working

Barfolemew — Mon, 28 Aug 2023 03:05:36 GMT

Thank you guys I got it working! My issue was sending/receiving pics. I tried turning airplane mode on and off and once the wifi was off the LTE showed up again I was able to use it. Thanks again for the quick replies 🙂