topic Re: Could not see account profile in Get Support

Could not see account profile

Sopheap — Sun, 27 Aug 2023 22:07:59 GMT

Hello,

I am new here and would like to get some help. I tried accessing my account profile in the PM app but it always asks me to select subscription plan. My plan was already activated by the company agent and all I need is to see the balance and manage my plan. Please help me how can I see my account profile in the PM app. Thanks.

Re: Could not see account profile

softech — Sun, 27 Aug 2023 22:11:44 GMT

@Sopheap such error indicates that the Eversafe id is not properly tied with your My Account, please message support and they can fix that easily for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Could not see account profile

Sopheap — Sun, 27 Aug 2023 22:14:52 GMT

Thank you so much. I just sent them the message. Hope they can fix for me. Thanks.