topic Re: unable to activate in Get Support

unable to activate

DUAAK — Sun, 27 Aug 2023 21:15:53 GMT

I am a new customer. I am unable to activate my subscription

hTideGnow — Sun, 27 Aug 2023 21:17:07 GMT

did you try using the app?

what error you got? was it from payment? or esim error?

Handy1 — Sun, 27 Aug 2023 21:17:48 GMT

@DUAAK Are you using the app to activate . Have you rebooted the phone or reset network settings ? . Have you been charged yet

DUAAK — Sun, 27 Aug 2023 21:21:12 GMT

I got as far as choosing my number in step 6, then it gave me Subscription not activated

It said something did not go right while activating

Handy1 — Sun, 27 Aug 2023 21:22:11 GMT

@DUAAK Please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

DUAAK — Sun, 27 Aug 2023 21:24:25 GMT

Yes I am using the app and yes I have rebooted, I also tried loging out and back in. Yes I have already paid.

Funny it did not have any problem taking the payment