topic Re: payment method in Get Support

payment method

rose_rose — Sun, 27 Aug 2023 19:02:58 GMT

I need to change the payment method, but I can't log in to the account.

Re: payment method

Handy1 — Sun, 27 Aug 2023 19:04:39 GMT

@rose_rose Try incognito private mode or use the app instead

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: payment method

hTideGnow — Sun, 27 Aug 2023 19:04:51 GMT

hi @rose_rose what error?

if you cannot get 2fa code, click Didnt Receive Code? and then Send email

if still not logging , submit ticket with agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: payment method

rose_rose — Sun, 27 Aug 2023 19:06:53 GMT

I tried many times to log in but no way. I changed my number to a different company and I need to stop Public Mobile to withdraw the monthly amount

Re: payment method

Handy1 — Sun, 27 Aug 2023 19:12:04 GMT

Wrong info

Re: payment method

hTideGnow — Sun, 27 Aug 2023 19:10:29 GMT

hi @rose_rose if ported out, account would have been closed and hence cannot login. It is ok , PM won't charge you again

Re: payment method

rose_rose — Sun, 27 Aug 2023 19:14:01 GMT

I downloaded the app, and they said: get started with public mobile".

I changed the service to a different company, and I just want to stop Public mobile from withdrawing the monthly account.

Re: payment method

rose_rose — Sun, 27 Aug 2023 19:15:15 GMT

Is it why the said to me (Get started)?

Re: payment method

rose_rose — Sun, 27 Aug 2023 19:20:24 GMT

Is it why they say (Get stared)?

Re: payment method

hTideGnow — Sun, 27 Aug 2023 19:24:49 GMT

hi @rose_rose any number ported out, the account would be closed immediately and hence you cannot login My Account anymore. With account closed, PM won't change you again. Just monitor your credit card in case

Re: payment method

rose_rose — Sun, 27 Aug 2023 19:26:56 GMT

Thx, 18854 number is not working, do you have another no.?

Re: payment method

hTideGnow — Sun, 27 Aug 2023 19:29:11 GMT

hi @rose_rose 18554PUBLIC . if it cannot find your account, that is another confirmation that your account closed and nothing to worry