topic Re: E sim card in Get Support

E sim card

KRichmond — Sun, 27 Aug 2023 18:39:55 GMT

I recently purchased a plan and e sim card but the sim card is not compatible with my phone. Now I cannot complete the purchase or purchase a physical sim card. Now what do I do?

Re: E sim card

hTideGnow — Sun, 27 Aug 2023 18:43:41 GMT

hi @KRichmond we saw error like this but turn out the esim works

So, don't think physical sim yet

submit ticket with agent for help first

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: E sim card

Handy1 — Sun, 27 Aug 2023 18:45:04 GMT

@KRichmond .please submit ticket with support

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437