topic Re: Refund? Help! I purchased the wrong package. in Get Support

Refund? Help! I purchased the wrong package.

annie___ — Tue, 04 Jan 2022 20:22:33 GMT

Hi there,

I just activated my Public Mobile simcard, but I bought the wrong package! I wanted to click on texts and calls as well as data, but somehow just ended up buying the data 90 days. Can I refund it and purchase the package again?

Thanks for your help!

Re: Refund? Help! I purchased the wrong package.

will13am — Mon, 22 Jan 2018 23:56:58 GMT

@annie___, there are no refunds for this service. However, for honest mistakes like this, the moderator team will do an adjustment and assist with selecting the right plan. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team. Good luck and welcome to this service.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Refund? Help! I purchased the wrong package.

AlexOfAnders — Mon, 22 Jan 2018 23:57:18 GMT

Hi @annie___, you'll need to contact the @CS_Agent in a private message (feel free to use this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437)

Explain to them what happened and be sure to include your Public Mobile phone number & PIN. If you forgot your PIN you can give them 3 of the following in lieu

- Email
- Full mailing address
- Alternate phone#
- Your DOB
- Last payment amount & date

Hope they can get you sorted on the plan you wanted

Re: Refund? Help! I purchased the wrong package.

annie___ — Tue, 23 Jan 2018 00:05:05 GMT

Thank you! I'll contact them as suggested.

Re: Refund? Help! I purchased the wrong package.

annie___ — Tue, 23 Jan 2018 02:23:19 GMT

Update: a very nice agent replied within a few hours and kindly changed my plan to the one I wanted! Very happy! Thanks all.

Re: Refund? Help! I purchased the wrong package.

annie___ — Tue, 23 Jan 2018 02:51:14 GMT

Thanks for your reply. FYI I didn't need to provide all that info and it says not to send your PIN number.

All sorted now though, so all good!

Re: Refund? Help! I purchased the wrong package.

AlexOfAnders — Tue, 23 Jan 2018 17:03:06 GMT

@annie___ wrote:
Thanks for your reply. FYI I didn't need to provide all that info and it says not to send your PIN number.

All sorted now though, so all good!

Interesting, that's different from my interaction with a moderator to resolve an issue. Thanks for the updates!