topic Still not active in Get Support

Still not active

samibaby — Sun, 27 Aug 2023 18:15:57 GMT

Hi just transfer from Chatr but as of now seem activation not complete yet .Still cannot call me .

Re: Still not active

JRod — Sun, 27 Aug 2023 18:21:35 GMT

Sorry you are experiencing issues. Did you reply yes to a text on your chatr account authorizing the port to happen? If you did that and it’s still not working please try rebooting your phone.

Re: Still not active

Handy1 — Sun, 27 Aug 2023 18:25:03 GMT

@samibaby There’s number for live support that can give you status update on the port or re trigger it if needed . Will send you it private message

Re: Still not active

samibaby — Sun, 27 Aug 2023 18:24:22 GMT

Yes , and i rebooted too.

Re: Still not active

Chalupa_Batman — Sun, 27 Aug 2023 19:50:41 GMT

If you stick your Chatr SIM card back in your phone and you still have service, it means the port didn't go through. Chatr will send you a confirmation to confirm the port. You MUST say Yes. Then wait till you no longer see Chatr on your phone as a service provider. Try making a call with your Chatr SIM card still in. If you can't make a call, it means the port is successful. But call the number that @Handy1 will send you.

Re: Still not active

samibaby — Sun, 27 Aug 2023 22:05:58 GMT

received a text from PM and said they having trouble transfering the number . Looks incorrect ESN-Meid someone from our team will contact but as of not no one contact me .

Re: Still not active

samibaby — Sun, 27 Aug 2023 22:06:43 GMT

Ok pls send us . Thanks