topic Re: App Login Issue in Get Support

App Login Issue

thomaswil — Sun, 27 Aug 2023 15:44:02 GMT

I am trying to convert to eSIM following instructions on the FAQ. I have never had the Public Mobile app installed so have done that, but cannot authenticate my account even though it logs in successfully in a browser. I am stuck on the eversafe.id.telus.com page after entering the 6-digit code which it receives successfully.

My ultimate goal is to switch my phyiscal SIM to an eSIM. COuld you provide a solution to the app login, or an alternative to get the eSIM?

Re: App Login Issue

Handy1 — Sun, 27 Aug 2023 15:45:52 GMT

@thomaswil I’d just stick with physical sim . But to do so go to the PM app subscription add on page . At the bottom notice option for shop sim now . Tap it and then you can choose eSIM and install it

Re: App Login Issue

BKNS27 — Sun, 27 Aug 2023 15:45:53 GMT

@thomaswil

Sorry, if you are an existing member, you can’t switch from SIM to eSIM at his time.

Re: App Login Issue

softech — Sun, 27 Aug 2023 15:46:00 GMT

@thomaswil

try uninstall the. app first. Then clear cache of your default browser on the phone. Then reinstall the app and try

Re: App Login Issue

Handy1 — Sun, 27 Aug 2023 15:47:09 GMT

@BKNS27 This has recently changed , existing customers can have eSIM just cost $5 bucks

Re: App Login Issue

BKNS27 — Sun, 27 Aug 2023 15:50:25 GMT

@Handy1

Thanks, this must be a new thing. PM must have change it since a few members wanted to switch to eSIM.

Re: App Login Issue

Handy1 — Sun, 27 Aug 2023 15:49:59 GMT

@BKNS27 Fairly new , with in the last month maybe .

Re: App Login Issue

hairbag1 — Sun, 27 Aug 2023 15:50:02 GMT

@BKNS27 wrote:
@Handy1
Thanks, this must be a new thing.

https://productioncommunity.publicmobile.ca/t5/Announcements/eSIM-now-available-for-new-amp-existing-subscribers/td-p/1032201

Re: App Login Issue

thomaswil — Sun, 27 Aug 2023 15:53:44 GMT

That would seem to contradict what is listed here on the FAQ. I would even consider buying a new plan if I can keep my same number, as a eSIM would be extremely helpful for me it's been a feature I've been waiting for for years from PM. https://www.publicmobile.ca/en/on/get-help/articles/esim-faqs:

"Can I switch from a physical SIM to eSIM?

Yes, to transition from a physical SIM to an eSIM, please follow these steps:

If you don’t have the app

Download and install the Public Mobile app on your device
Open the app and begin the eSIM activation process
Select ‘Pay & Install’ and complete the payment. Your eSIM will be installed and your current SIM card number will be automatically replaced with the new eSIM number
You can remove your SIM card. It is no longer necessary to access Public Mobile services after the eSIM is activated

If you’re logged into the app

Visit ‘Subscription & Add-ons’ page
Scroll to the bottom
Click ‘Shop SIM Card Now’ Button
Select ‘eSIM’ and click ‘Pay and Install’

Note: Remember, once the eSIM is installed, it cannot be transferred to another device"

Re: App Login Issue

BKNS27 — Sun, 27 Aug 2023 15:55:15 GMT

@thomaswil

Sorry, PM changed the rules 2 weeks ago. Now you can switch over to eSIM.

Re: App Login Issue

thomaswil — Sun, 27 Aug 2023 16:03:16 GMT

Cool thanks. I am now logged in, but am findling absolutely nowhere in the app to purchase the eSIM. Instructions say:

f you’re logged into the app

Visit ‘Subscription & Add-ons’ page
Scroll to the bottom
Click ‘Shop SIM Card Now’ Button
Select ‘eSIM’ and click ‘Pay and Install’

BUT I am not finding any item for 3., nothing related to shopping SIM Card Now anywhere...

Re: App Login Issue

Handy1 — Sun, 27 Aug 2023 16:03:53 GMT

@thomaswil Look at my first reply to you in this thread

Re: App Login Issue

thomaswil — Sun, 27 Aug 2023 16:04:08 GMT

Where do we buy it in-app? I'm on version 1.3.0

Re: App Login Issue

Handy1 — Sun, 27 Aug 2023 16:11:17 GMT

@thomaswil Just the way it is now with new system update . All activations now require the app to finish activations . So it’s best to use the app from start to finish .but to buy new eSIM has be the app now for existing customers

Re: App Login Issue

thomaswil — Sun, 27 Aug 2023 16:08:48 GMT

Got it! Thanks for the support all, a happy day for me!