topic Re: help signing in in Get Support

help signing in

Rachelle192 — Sun, 27 Aug 2023 14:00:31 GMT

i’ve created an account and am still waiting for my number to be ported. landline to mobile. when i sign in to my account i am being sent a code by PM to my email which is fine, but then PM wants to send me a code to my phone number which never comes through, because it is still a landline. i need help accessing my account please

Re: help signing in

Handy1 — Sun, 27 Aug 2023 14:29:05 GMT

@Rachelle192 porting a number from land line to PM can take 3-5 days to complete . If you need support here’s the link

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: help signing in

BKNS27 — Sun, 27 Aug 2023 14:23:06 GMT

@Rachelle192

Did you try Resend Code?

Re: help signing in

Rachelle192 — Sun, 27 Aug 2023 14:25:48 GMT

yes i tried but i expect PM is sending a text to landline so its not coming through.

I'm looking to change my plan. i realized that the smallest plan only has 100 minutes and ill meed more than that. is there a number i can call?

Re: help signing in

Handy1 — Sun, 27 Aug 2023 14:30:33 GMT

@Rachelle192 No number to call for support . You need to engrave support private message

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: help signing in

BKNS27 — Sun, 27 Aug 2023 14:42:07 GMT

@Rachelle192

I will private message you the Porting Department number.